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Refund policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at couplejewellery@gmail.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at couplejewellery@gmail.com and send your item to: couple jewellery, nachal 24, 4927324 petah tikva, Israel. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: couple jewellery, nachal 24, 4927324 petah tikva, Israel 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Size Chart
Inside Diameter MM Inside Diameter Inches USA Canada Mexico Ring Size UK Ireland Australia New Zealand South Africa Ring Size Germany France Ring Size Spain Italy Ring Size Japan China India South America Ring Size
15 mm 0.59 4 H 46.8 6,5 7
15.3 mm 0.60 4.5 I 48 8 8
15.6 mm 0.62 5 J 49.3 9,5 9
16.2 mm 0.63 5.5 K 50.6 10,5 10
16.6 mm 0.65 6 L 51.9 12 11
16.9 mm 0.67 6.5 M 53.1 13,5 13
17.2 mm 0.68 7 N 54.4 14,5 14
17.8 mm 0.70 7.5 O 55.7 16 15
18.1 mm 0.71 8 P 57 17 16
18.5 mm 0.73 8.5 Q 58.3 18,5 17
19.1 mm 0.75 9 R 59.5 20 18
19.4 mm 0.76 9.5 S 60.8 21 19
19.7 mm 0.78 10 T 62.1 22,5 20
20.4 mm 0.79 10.5 U 63.4 23,5 22
20.7 mm 0.81 11 V 64.6 25 23
21.0 mm 0.83 11.5 W 65.9 26 24
21.6 mm 0.84 12 X 67.2 27,5 25
22.0 mm 0.86 12.5 Y 68.5 29 26
22.3 mm 0.87 13 Z 69.7 30 27
22.9 mm 0.89 13.5 Z+2 71 32 -
23.2 mm 0.91 14 Z+3 72.3 33 -
23.6 mm 0.92 14.5 Z+4 73.6 34,5 -
24.0 mm 0.94 15 Z+5 74.8 35 -

 

Global Ring Sizing Systems

There are several systems for indicating a rings size used around the world:

 In the United States, Canada and Mexico, for indicating a rings size uses a numerical measure, for whole and half rings sizes. An increase of a full ring size is an increase of 0.032 inch (0.8128 mm) in diameter, or roughly 1/10 inch in inside circumference.

In United Kingdom, Australia, New Zealand, South Africa and Ireland, the ring sizes are specified using an alphabetical letters, for full and half ring sizes

In Japan, India, South America and China, ring sizes are specified using a numerical measure, that only has whole size rings, and does not have direct correlation with diameter or circumference.

In Italy, Spain, Netherlands, and Switzerland, ring sizes are specified as the circumference minus 40mm. A 50 ISO was a 10 in Switzerland.

In France and Germany the numbers of each sizesimply translates to the circumference of the inside of the ring in millimeters. So a size 40 would mean the inside circumference of a ring is also 40 mm.